Malina1gamer

14

you:
Hello, i have problem with back 2 karkand on limited editon
Sandeep:
Thanks for contacting EA Help! My name is Sandeep how may I help you?
you:
Hello, i have problem with back 2 karkand on limited editon *
you:
i buy pre-purchase extended version, but i do not see the game on my account
Sandeep:
I can understand your concern. Please don't worry, I will try my best to help you out.
Sandeep:
May I know your email id you use to login battle log?
you:
Малинино мыло
Sandeep:
Thank you for providing information. Please allow me some time , while I check it for you.
you:
Okay
Sandeep:
Thank you for waiting. I really appreciate your patience.
Sandeep:
I have made some changes to your account in order to effect your you need to logout from the battle log and re login again you would be able to see it back to karkand on battlelog
Sandeep:
Could you please logout from origin as well as from battle log and re login again you would be able to see it.
you:
I'll try, thanks
you:
I logout and login, but I still do not see the game
Sandeep:
: Try this, in this order, exactly as specified. It appears to have worked formost of the players.

1. Log out of battlelog. Don't just close it. Open it up and click log out.

2. Log out of Origin

3. Close the Origin software

4. Open Origin

5. Log into Origin

6. Open battlelog. Open this in a web browser independently. do not open it by clicking on the game in Origin.

7. Try to connect to a Karkand server.

Sandeep:
Please follow the steps and let me know.
you:
Written that I had the game, but when I connect to the server write "Buy it". Sorry for my bad english
Sandeep:
Thank you for providing information. Please allow me some time , while I check it for you.
you:
In brouther i click "Buy game" and nothing happens.
Sandeep:
Could you please logout from the battle log and then try again you would be able to see it.
you:
can you wait pls?
Sandeep:
Take your time and let me know.
you:
Oh yes, it work
you:
Wery thanks :)
Sandeep:
Is there anything else I may assist you with today?
you:
No, thank
Sandeep:
EA values its customers. Please accept this 20% Origin discount (Enter code) code for your next purchase on Origin store on any already released game (except pre-orders and new releases).

The code can be redeemed at: http://store.origin.com and is valid for 30 days from the date of issue.

Sandeep:
Here is the code : КОД-КОД-КОД
Sandeep:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
Wow, thx :)
you:
No, thank ;)
Sandeep:
If you need help with anything else, please feel free to contact us anytime!
Sandeep:
You would receive our customer service survey email in next 24 hours. I would appreciate if you can take some time to fill the survey. email in next 24 hours